Terms and Conditions
Please read the Terms and Conditions of Trek Relief carefully before submitting your online application. By submitting your application, you certify that you agree to the following Trek Relief Terms and Conditions:
Trek Relief employs professional tour operators to organize and administer their programs. The designated tour operator, in turn, acts only as an agent for any transportation carrier, hotel, ground operator, or other suppliers of services connected with specific programs (herein “Other Providers”), and the Other Providers are solely responsible and liable for providing their respective services. The passenger tickets in use by the carriers will constitute the sole contract between the carriers and the passenger; the carriers are not responsible for any act, omission, or event during the time the volunteers are not aboard their conveyances.
Trek Relief, its subsidiaries, and their respective employees, affiliates, officers, directors, successors, representatives, and the tour operator will not be held liable for (1) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any Other Provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such Other Provider; and (2) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. The volunteer waives any claim against Trek Relief and/or the tour operator for any such loss, damage, injury, or death.
The volunteer is responsible for any loss or damage to equipment that is lent for use during the program and is subject to charges from the provider.
Anyone under 18 must be accompanied by a parent or guardian for the entire program.
By registering for a program, the volunteer certifies that he/she does not have any mental, physical, or other condition or disability that would create a hazard for himself or herself or other volunteers. Any physical condition, diet, or treatment requiring special attention must be reported in application when the reservation is made. Trek Relief encourages volunteers to consult a doctor for specific medical advice about any activities or destinations.
The volunteer is solely responsible for arranging and paying for their own travel to and from the host country, as well as any local transport costs incurred on the way to the program rendezvous point. Baggage and personal effects are at all times the sole responsibility of the volunteer.
It is the responsibility of the volunteer to carry all necessary documents when traveling abroad. While Trek Relief may advise the volunteer on required travel documentation, Trek Relief is not responsible for any supporting documents necessary for the volunteer’s travel needs or other purposes. Volunteers are responsible for ensuring their travel documents are up to date and valid for travel.
Details of the program fees are set out on the Trek Relief website and any fee revisions will be made public via that platform. Program fee revisions are not applicable to volunteers who have already paid their deposit.
Trek Relief does not cover: activities noted as optional in the itinerary; gratuities; passport, visa, and permit expenses; medical expenses and immunizations; baggage/accident/cancellation insurance; personal expenses, such as laundry, telephone calls, and alcoholic beverages; and any other items not specifically noted as included.
Trek Relief and the tour operator reserve the right, without penalty, to make changes in the published itinerary whenever, in their judgment, conditions warrant or if they deem it necessary for the comfort, convenience, or safety of the volunteers.
Payments, Cancellations, and Credits
To reserve space on a program, a 20% deposit is required 90 days from departure. Payment of the deposit confirms a volunteer’s acceptance onto one of Trek Relief’s volunteer programs. Deposits are not transferable to other persons.
Final payment is due no later than 30 days prior to departure. A volunteer’s reservation may be canceled if full payment has not been received by 30 days prior to departure. For reservations made within 30 days of the departure date, full payment is required when the reservation is accepted. All cancellation notices must be received in writing and will become effective as of the date of the postmark.
Trek Relief’s programs are designed to be funded through its crowdfunding platform. As a consequence, Trek Relief is unable to provide and does not provide a refund policy. A credit, less a $150 change fee, may be held in their name for a period of twelve months from their earliest registered start date, for future use on another Trek Relief program, subject to program availability and at the discretion of the Trek Relief Program Manager.
Arriving late or leaving a program in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a program. Trek Relief reserves the right to cancel any program because of inadequate enrollment that makes the program economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the volunteers. If a program is canceled prior to departure, the tour operator will provide the volunteers with a credit toward a future program equivalent to the amount paid to the tour operator. If Trek Relief cancels the program in progress, the volunteers will receive a prorated credit based on the number of days not completed on the program. Except as outlined above when Trek Relief cancels a program, Trek Relief and the tour operator have no responsibility for any expenses, including any non-refundable expenses, incurred by the volunteers in preparing for a cancelled program or for any additional arrangements should the volunteers embark prior to the scheduled group departure date.
The volunteer acknowledges and accepts the responsibilities and risks associated with their choice to travel to, temporarily reside in, and provide volunteer services in a foreign country. The volunteer further acknowledges that weather conditions may be severe, adverse and/or unpleasant and that medical services or facilities may not be readily available or accessible or consistent with standards in the United States during some or all of the time during which he/she is participating on the program and that when available may not be of the quality which exists in the United States. Such travel and volunteer work can be hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, Trek Relief, including any and all of its employees, managers, directors, shareholders, host families and independent local teams, is not liable, to the maximum extent of the law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused directly or indirectly by:
Illness or disease;
Damage to or loss of property;
Hostage situations; or
War or terrorism.
Medical Authorization and Coverage
In the event the volunteer becomes sufficiently incapacitated as to be unable to direct his or her own care, there is no one on the program who can direct volunteer’s care, and Trek Relief is unable or does not have time to contact volunteer’s emergency contact, the volunteer, by registering and paying a deposit for a program, authorizes any medical treatment deemed necessary in the event of any injury or illness while participating in the activity including, but not limited to, X-ray, examination, anesthetic, medical or surgical diagnosis, or treatment and hospital care which is deemed advisable by, and is to be rendered under the general or specific supervision of, any physician and/or surgeon licensed in the United States, or, if in a foreign country and no physician licensed to practice in the United States is reasonably available, by a duly licensed physician deemed competent to render the necessary care. In addition, the volunteer certifies that they have medical insurance which will cover personal accidents, medical expenses, medical evacuation, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the volunteer, or that in the absence of this medical insurance coverage, the volunteer agrees to pay all costs of rescue and/or medical services as may be incurred on the volunteer’s behalf.
Trek Relief does not provide the volunteer with insurance of any kind. Travel insurance is mandatory for each volunteer, and the volunteer will purchase this prior to departing on the trip. The volunteer is solely responsible for evaluating and determining the type, extent and levels of any insurance coverage they need or desire for their planned volunteer travel period. This must cover their entire travel period. The volunteer must furnish their proof of insurance which should include coverage for high altitude helicopter evacuation.
The volunteer agrees to indemnify and hold harmless Trek Relief and the independent local team from any and all liability arising directly or indirectly out of, or in connection with, the volunteer’s travel, temporary residence in their chosen destination, and the undertaking of volunteering or tourism activities.
Photography and Video release
Trek Relief and the tour operator and the program leader reserve the right to take photographs or videos during the operation of any program or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. By making a reservation on a program, the volunteer agrees to allow his/her likeness to be used by Trek Relief, Trek Relief-authorized third parties, and the tour operator without compensation to the volunteer.
The volunteer grants to Trek Relief and its agents a non-exclusive, worldwide, irrevocable license to to reproduce the photographs and/or video images taken of me or provided to Trek Relief and/or the tour operator for the purpose of publication, promotion, illustration, advertising or trade, in any manner or in any medium. The volunteer hereby releases Trek Relief and its legal representatives for all claims and liability related to said images or video and waives their right to any compensation.
The volunteer will abide to local laws regarding the use of drone photography, and Trek Relief and the independent local team reserves the right to dismiss a volunteer from the program at any time without refund if the volunteer fails to do so.
Code of Conduct
This Code of Conduct outlines Trek Relief’s expectations for a volunteer’s behaviors while participating in Trek Relief’s programs. These standards will help Trek Relief maintain a positive and productive environment, while preserving a respectable reputation. An infraction of any aspect of the Code will warrant sanctions ranging from a warning to expulsion from the program and/or all future programs, with no refunds nor provisions for travel costs incurred. The interpretation and enforcement of this Code is at the discretion of the Trip Leader, and this Code should in no way be considered a comprehensive list of offences warranting disciplinary action.
Whilst volunteering with Trek Relief, the volunteer becomes a representative of the organization. The volunteer understands that their actions, behaviors, and decisions affect other volunteers and the organization’s ability to effectively carry out its work.
The volunteer understands and agrees to abide by the following statements:
All representatives of Trek Relief who choose to consume alcohol must drink responsibly, and only in designated locations. Those who are under the legal drinking age of the country in which we are working are not permitted to consume or purchase alcohol at any time. Under no circumstances are staff members or volunteers over the legal age allowed to purchase alcohol on their behalf
Excessive drinking at any time, or alcohol consumption or inebriation during volunteer hours, will not be tolerated
Trek Relief will not tolerate any illegal activity, including the consumption of illegal drugs. Volunteers are subject to local laws in the locations in which Trek Relief is working
Sexual relationships with members of the staff or local beneficiary community are not permitted. Relationships outside of the staff or beneficiary community must be carried out in a discreet and responsible manner
Any form of sexual harassment, whether verbal or otherwise, will not be tolerated
Acts of violence or threats of violence will not be tolerated. Volunteers are not permitted to carry weapons on their person at any time
All representatives shall behave with respect for each other and the cultural environment in which we are working
Trek Relief reserves the right to modify the Terms and Conditions and/or the services it offers. The volunteers will be notified regarding the changes and may be required to sign an updated Terms and Conditions.
Trek Relief and the independent local team reserves the right to dismiss a volunteer from the program at any time without refund in the event that their medical condition is deemed critical, or these Terms and Conditions or the local team’s code of conduct are breached, and the volunteer will be held responsible for the expenses incurred during their return.
Trek Relief reserves the right to notify the emergency contact appointed by the volunteer in the event that the volunteer is dismissed from the program and in other circumstances deemed appropriate by Trek Relief.
Trek Relief provides a service connecting volunteers to the independent local team. The volunteer agrees that Trek Relief is not liable for any actions or omissions of the independent local team.
This website is presented solely for the purpose of promoting Trek Relief services and those of the independent local teams. This site is controlled and operated by Trek Relief from its offices in the United States. Trek Relief does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the result of their use.
The volunteer certifies that all information provided to Trek Relief relating to their personal background, qualifications, experience, medical history, and current state of health is accurate and truthful, and that no information relating to the aforementioned areas is withheld. Trek Relief and the independent local team reserve the right to refuse or remove a volunteer from their program, without refund or compensation, if it becomes apparent that inaccurate information is submitted in their application form or provided through communications with Trek Relief staff, or if relevant information is withheld, or for any other reason by giving notice to the volunteer.
Trek Relief a 501(c)(3) tax-exempt organization and your donation is tax-deductible within the guidelines of U.S. law. Please note that only contributions beyond good and services received are tax deductible. To claim a donation as a deduction on your U.S. taxes, please keep your donation receipt as your official record and consult your tax attorney for eligibility.